SupportCandy Service Level Agreement Addon GPL Overview:
SLA (Service Level Agreement) adds the ability to keep track of ticket timing set in SLA Policies.
You can set SLA policies in settings with conditions and time. Whenever there is any activity in the ticket e.g. create a ticket, change status, reply ticket, etc. SLA policies are checked for it and add first matched policy time to it.
You can add it to your ticket list. By setting it default order by in ticket list setting, you do not need to order it manually every time to check overdue tickets. This way, you can take actions on tickets as per SLA timings and keep your customers happy.
About SupportCandy – SLA
SupportCandy – SLA is a premium WordPress plugin developed by SupportCandy. Service Lavel Agreement addon for SupportCandy It is distributed under the GPL v2 or later licence, which means you can install it on an unlimited number of websites — including websites you build and manage for your clients.
Compatibility & Requirements
SupportCandy – SLA requires WordPress 5.6 or later, and has been tested up to WordPress 6.8, and requires PHP 7.4 or higher. We verify every file before it goes live on our store, so you can install with complete confidence. Text domain: wpsc-sla. This listing reflects version , updated within 24 hours of the upstream release.
Understanding the GPL Licence
The General Public License (GPL) is the same licence under which WordPress itself is released. It guarantees your freedom as a user: install SupportCandy – SLA on unlimited websites, modify it for any project, and pass it on freely. There are no per-site fees, no activation locks, and no expiry dates. Our service simply ensures you receive a clean, tested copy at the lowest possible price.
Why Download from digitalgpl
- Latest version guaranteed – SupportCandy – SLA matches the most recent upstream release.
- Unlimited domain usage – Personal sites, client projects, and staging servers are all covered.
- Instant delivery, 24×7 – Your download link arrives immediately after payment, day or night.
- Verified before listing – Every file is tested for clean installation and conflict-free activation.
- Encrypted checkout – Payments are processed through 256-bit SSL secured gateways.
- No renewal fees – One payment covers you indefinitely. No subscriptions, no surprises.
Common Questions Answered
Is SupportCandy – SLA compatible with my WordPress version?
Absolutely. SupportCandy – SLA is fully tested through WordPress 6.8. We update our compatibility notes with every new version.
Am I allowed to use this on websites I build for clients?
Yes, completely. Under the GPL v2 or later licence, there are no restrictions on how many websites you can install SupportCandy – SLA on, including commercial projects.
My server runs PHP 7.4. Will this work?
SupportCandy – SLA requires PHP 7.4 as a minimum. Most shared hosting plans already run this version or higher.
Will I receive new versions when the developer releases them?
We monitor releases from SupportCandy continuously. Once a new version is available, we verify and list it — and your account lets you re-download at any time for free.
Has this file been modified from the original?
No. The file is the genuine GPL release of SupportCandy – SLA — identical to what SupportCandy publishes. Nothing has been altered.
Official developer page: https://supportcandy.net
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