SupportCandy Reports Addon GPL Overview:
Statistics and reports are an integral part of any business. It gives you a quick overview of how your business is performing on a timeline.
This addon includes the below reports:
1. Dashboard
The dashboard provides a quick overview of reports for a time period set in the settings. You do not want to show all the reports to the dashboard. You can set which reports should be there in the reports settings.
2. Ticket Statistics
As the name suggests, it shows reports about the number of tickets that arrived for the given duration.
3. First response time
First response time means the time taken by an agent to respond to a ticket for the first time after its arrival. This is an important report for you to understand how your agents are performing and how much average time customers getting the first response from your end.
4. Categories or any custom field which has options
Categories or any custom field which has options will have a separate report section. These reports are shown in horizontal bars so that it gets fit to whichever screen you are seeing it.
5. Ratings
This report belongs to another addon – Satisfaction Survey. As you can see in the above screenshot, it gives a good overview of customer satisfaction with the support they receive from you.
6. SLA
It gives a report about the number of tickets that have gone out of SLA for a given time period (Line chart as ticket statistics).
7. Active customers
This gives you the customer list ordered by the maximum number of tickets they have created.
If you have any questions regarding this, please feel free to create a ticket on the support page.
About SupportCandy – Reports
SupportCandy – Reports is a premium WordPress plugin developed by SupportCandy. Reports for SupportCandy It is distributed under the GPL v2 or later licence, which means you can install it on an unlimited number of websites — including websites you build and manage for your clients.
Compatibility & Requirements
SupportCandy – Reports requires WordPress 5.6 or later, and has been tested up to WordPress 6.0, and requires PHP 7.4 or higher. Each release is reviewed for compatibility before listing, giving you a hassle-free installation experience. Text domain: wpsc-reports. This listing reflects version , updated within 24 hours of the upstream release.
Understanding the GPL Licence
The General Public License (GPL) is the same licence under which WordPress itself is released. It guarantees your freedom as a user: install SupportCandy – Reports on unlimited websites, modify it for any project, and pass it on freely. There are no per-site fees, no activation locks, and no expiry dates. Our service simply ensures you receive a clean, tested copy at the lowest possible price.
Why Download from digitalgpl
- Latest version guaranteed – SupportCandy – Reports matches the most recent upstream release.
- Unlimited domain usage – Personal sites, client projects, and staging servers are all covered.
- Instant delivery, 24×7 – Your download link arrives immediately after payment, day or night.
- Verified before listing – Every file is tested for clean installation and conflict-free activation.
- Encrypted checkout – Payments are processed through 256-bit SSL secured gateways.
- No renewal fees – One payment covers you indefinitely. No subscriptions, no surprises.
Frequently Asked Questions
Which WordPress version works with SupportCandy – Reports?
SupportCandy – Reports has been tested and confirmed compatible up to WordPress 6.0.
Can I install this on a client’s website?
Yes. The GPL v2 or later licence grants you the right to use SupportCandy – Reports on any website, including commercial client projects, without restriction.
What PHP version is required?
SupportCandy – Reports requires PHP 7.4 or higher. The majority of modern hosting environments already meet this requirement.
How do I get future updates?
When a new version of SupportCandy – Reports is published by SupportCandy, we update our file promptly. You can re-download the updated version from your digitalgpl account at no additional cost.
Is this the original, unmodified file?
Yes. We distribute the original, unaltered SupportCandy – Reports plugin as released under the GPL. No code has been changed, removed, or added.
Official developer page: https://supportcandy.net
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